Holme House Care Home in Cleckheaton, West Yorkshire has been placed in special measures by the CQC after the watchdog rated it as Inadequate when residents were found to be using their fingers to eat scrambled egg and baked beans.
At the time of the inspection in February the care home was registered to provide residential and nursing care, including for people living with a dementia; 52 people were living at the home, which is operated by Milelands Limited.
Debbie Westhead, CQC’s Deputy Chief Inspector for Adult Social Care, said: “People are entitled to services which provide safe, effective, responsive and high quality care. We found that the care provided at Holme House Care Home fell a long way short of what we expect services to provide.
“People were not always supported to live in a way which maintained their dignity,” she added. “We saw people using their fingers to eat food such as scrambled egg and baked beans which is unacceptable. Whilst eating with their fingers may be better for some people, we would expect them to be provided with appropriate finger food.”
People told inspectors they were not satisfied with the meals at Holme House and observations of meal times raised concerns about the suitability of the food for some people and the skills and deployment of staff to meet people’s needs. And, although staff interacted with people with a kind and caring approach, they did not always demonstrate respect for people’s individual likes and preferences. CQC is now working with partners including Kirklees Council to ensure the safety of people using the service.