Huntercombe Hall has been praised in its latest Care Quality Commission (CQC) report for treating residents with kindness and compassion. The home was found by inspectors to have a comforting, professional and friendly feel and the dining experience is an enjoyable social occasion.
The care home was rated as Good overall in the latest inspection – which took place in March – improving on the previous rating of Requires Improvement.
Part of the Caring Homes Group, Huntercombe Hall Care Home, in Henley-upon-Thames, Oxfordshire, offers a full range of residential, nursing and dementia support – including trial stays, short stay and convalescent care, as well as long-term and palliative care.
Residents praised the care team at Huntercombe Hall and the way in which they were treated. One said: “The staff are all caring, I am very well looked after. The staff are lovely people.” Relatives were equally positive about the team with comments including: “All the staff are very respectful and cheerful. Everyone is caring and lovely.” Relatives told the CQC they were always welcome at the home and were involved in their relative’s care. One said: “I visit my relative five times a week. It’s like my second home. The staff go out of their way to help.”
Inspectors heard that residents enjoyed the food and the dining experience at the home. One said: “The food is excellent. I can choose what I want for breakfast. I like that they have the menu card on the table at breakfast time for us to see what choices we have for lunch.”
People were positive about the food served and there was a social atmosphere during mealtimes. People living with dementia were supported by staff who knew them well and encouraged them to eat and drink.
Throughout the inspection, people’s requests for support were responded to in a timely manner and call bells were answered promptly. Care team members had time to sit and chat with residents and those who wanted to remain in their rooms were visited regularly.
Stephanie Jones, Home Manager, said: “At Caring Homes we want to ensure that our home is just that – a caring home. We are all extremely happy that the CQC inspectors have given us a Good overall rating in our latest inspection.”
Stephanie was praised by the CQC for promoting a person-centred culture that ensured people were at the centre of all the service did. It was clear to the inspection team that the whole staff team have a person-centred approach to care. Caring Homes won the LaingBuisson personalisation award for 2017 for making residents feel valued, respected and well cared for. One relative said: “The manager is very hands-on and visible in the home. She is very helpful and caring.”
Daily activities at Huntercombe Hall provide mental stimulation and social interaction for residents. The home has three activity staff which means a programme of activities is provided seven days a week.
One of the activity coordinators told the inspectors: “I love this role as I feel I have more time to get to know the residents. I write up notes on each resident and what activity they do each day so that we can reflect and see what they like or not.”
Huntercombe Hall supports residents when they need palliative or end of life care with empathy and compassion. The service works closely with a local hospice to ensure people are kept comfortable and pain free at the end of their life.