The food service at Garth House nursing home in Surrey has contributed to the home receiving a Good rating in each of the five CQC categories – a significant step up from the previous Requires Improvement rating which the home held prior to its latest inspection.
The inspection team observed residents being supported to sit at tables for lunch. No one was rushed and staff took their time assisting residents to eat where they needed it.
Residents told the team that they enjoyed the food at Garth House and could make choices about what they ate. One said: “The food is quite good and you get a choice each day. If there’s nothing you fancy, they will make you something else.” Another added: “On the whole, the food is good and there is a bit of variety – I’ve no complaints.”
Part of the Caring Homes Group, Garth House provides residential, nursing and dementia care for up to 40 elderly individuals. Residents told the inspectors they were happy with life at Garth House. One said: “The staff are wonderful. Always helpful and friendly.” A relative added: “The attitude of the staff is very positive and kind. They work very hard.”
Inspectors did not see anyone having to wait for assistance throughout the inspection and when call bells rang these were answered promptly. Residents were encouraged to make decisions about their care and maintain relationships with people who were important to them.
Staff were seen to be kind and caring towards people and there were positive relationships observed within the home.
Caring Homes Group was established in 1994 by registered nurse Helena Jeffery and her son Paul. The group remains family run and is celebrating 25 years in the care home industry this year.