Staff at Balhousie Luncarty care home in Scotland are celebrating after receiving high grades for their leadership, wellbeing and staffing, with the catering receiving special praise.
The Care Inspectorate has awarded the 29-bedroom care home with three Grade 5s, the body’s second highest rating, after an inspection praised the “warmth and respect” of staff and a team working closely to promote best practice.
The report also praised Balhousie Luncarty’s activities and its “happy and sociable” mealtimes, as well as new menu offerings. The new menus form part of a company-wide relaunch of catering under new Hospitality Manager David Blackwood. One resident told inspectors: “It’s like going to a restaurant every day – superb.”
Said the report: “Staff were calm, compassionate, used good humour and showed a very good level of skill in every aspect of the care and support they offered to people. We saw some very good examples of warmth and respect being given which promoted positive relationships and a relaxed environment throughout the home.”
The Grade 5s, which carry the rating “very good”, are a first for Balhousie Luncarty. They follow the appointment of Care Home Manager Lynn Phillips, who took up the post less than a year ago. Lynn, formerly Deputy Manager at Balhousie Glens in Angus, was lauded by the Care Inspectorate for having an open-door policy for residents and staff. Lynn has also overseen a recent refurbishment of the care home, including public rooms and the home’s bedrooms, all with input from the residents.
Jill Kerr, Group Chief Executive Officer with Balhousie Care Group, said: “Lynn and her team work extremely hard to make Balhousie Luncarty a place where residents are happy, active and involved in the decision making of running the care home. That’s what we strive for across the group. I’m delighted to see that hard work rewarded with their first Grade 5s.”