Immediacare enhances virtual support services for care homes

Immedicare, a partnership between Airedale NHS Foundation Trust and Involve Visual Collaboration, provides digital services delivered by an NHS clinical team, that enables care home residents to receive clinical consultations at home, rather than travelling to hospital. to complement its new service package and to clebrate its 10th anniversary, Immedicare has launched a new brand identity, to highlight the enhanced services that care homes can now access. The new branding will be seen across all of Immedicare’s digital marketing channels, as well as having a presence within the Digital Care Hub, based at Airedale NHS Foundation Trust.

Mick Roach, Director of Digital Healthcare Alliances, Immedicare comments: “We’re so proud to have reached this 10-year milestone and to launch our new brand identity, which reflects the significant development Immedicare has undergone over the past two years to further enhance the services it delivers to its users"

Marie Buchan, head of Digital Care Hub at Airedale NHS Foundation Trust adds: “We’re proud of our new branding and how it will be used to raise awareness of the enhanced clinical service offerings, knowing how the new care elements will improve the support Immedicare provides to staff and residents in care homes.”

Recently, Immedicare enhanced its services to care homes, to include seven care elements that align with the Enhanced Health in Care Homes (EHCH) framework. In addition to the core online consultation service, which has received over 150,000 calls from care homes over a four-year period, Immedicare can now offer support in the following areas:

1. Falls
2. Medicines Optimisation
3. Tissue Viability
4. Core Skills Training
5. Enhanced end-of-life care
6. Nutrition and Hydration
7. Care Connect

As one example, falls are the leading cause of attendance at hospital emergency departments for older people. In response to this, Immedicare has developed its falls service to provide remote assessments of residents who have fallen, and the development of a falls risk assessment and prevention plan can also be carried out remotely. This has resulted in 85.5% of residents being able to remain in their home after a fall, instead of a potentially unnecessary trip to A&E. Immedicare has a Consultant Pharmacist as part of its multi-disciplinary team to support medicines optimisation and offer advice in complex cases.

To provide further value to care homes as part of its service development, Immedicare now offers a series of core skills training programmes that can be accessed by care home staff at all levels with over 1,200 care staff having completed Immedicare courses over the past year. The training consists of 15 core skills courses that have been specifically designed to upskill care home staff so they can provide the best possible outcomes for their residents.

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